How do you deliver?

We use Tuffnells Parcels Express to send our products.

Where do you deliver to & are there any additional charges?

FREE UK MAINLAND DELIVERY (see below for additional area charges)

Isle Of Man £12.00
Isle Of Wight £18.50
Southern and Northern Ireland £25.00
Channel Islands £18.50
Sciliy Isles £18.50
AB Postcodes £13.00 - £63.00
IV Postcodes £24.00
KW Postcodes £24.00
PA Postcodes £24.00
PH Postcodes £24.00
KA Postcodes £24.00
ZE Postcodes £24.00
TR Postcodes £21.00 - £25.00

These locations can vary between 2 - 5 working day deliveries, however, we do keep you posted, so you know exactly when the item is due to arrive!

Do I have to be in when you deliver?

We can deliver your order without a signature if you are not home, and are happy for your item to be left in a safe place. However, this is left at your own risk and we do strongly advise that you arrange for someone to be there to accept delivery. 

How do I pay?

We accept most major credit cards, cheques, cash, BACS (Computer Bank transfers) and PayPal. Credit/Debit cards are debited at time of order. 

Do your prices include V.A.T?

Yes, VAT is included @20% on all our prices. 

How do I place an order?

You can order over the telephone 0208 695 6400, by email For any advice, please contact our sales team.

Where are you based?

We are based in Catford, London. Should you wish to visit us, please view the map below or go to our Contact page.

Can I order from the website and collect from your factory?

Yes, however please call us to confirm stock availability before travelling.

What does the lifetime Guarantee mean?

All our products carry a life time Guarantee against manufacturing defects. If a manufacturing defect is found at anytime during the life span of the product which is 10 years from date of sale we will repair or replace the item with no problems at all, all we ask is that you can show proof of purchase and owner ship of the product has not changed.

Do you make any other custom made products?

Yes we can offer various styles made to your sizes or requirements, so please contact one of our Sales Team on 0208 695 6400 for further details & prices, if you can’t find what you’re looking for on our website.

How do your products compare to others?

We will not put other ladders down as there are some other good ladders on the market but we challenge you to find a higher specification product at our prices. These are supreme higher quality ladders made from simply the best quality material you will find. We have cut out the middle man approach and in turn selling you this ladder at the same price a mass distributor would buy at. its the future as we see it.